2+ years of experience in Lean Six Sigma and process improvement knowledge/skills
Should have excellent written and verbal communication. Should be well versed in communicating through emails
Good analytical and problem solving skills
Green Belt / Lean certification will be an added advantage
Analyze data to identify areas for improvement in the quality
Prepare reports to communicate outcomes of quality activities
Plan, conduct and monitor the process to ensure the quality
Review the implementation and efficiency of quality and audit systems
Evaluate audit findings/customer escalations and implement appropriate corrective actions
Assure ongoing compliance with quality and process regulatory requirements
Responsible for document management systems
Salary: INR 2,25,000 - 3,25,000 PA.
Industry:BPO / Call Centre / ITES
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role:Associate/Senior Associate -(NonTechnical)
Desired Candidate ProfilePlease refer to the Job description above
PG:Post Graduation Not Required
Doctorate:Doctorate Not Required
Macmillan, a large, UK-based publishing company founded in 1843, came to India in 1892.
MPS, a leading global provider of platforms and content solutions for the digital world, was established as an Indian subsidiary of Macmillan (Holdings) Limited in 1970. MPS is now a global partner to the world's leading enterprises, learning companies, publishers, libraries, and content aggregators.
Certified-ISO 9001:2008,ISO/IEC 27001:2013,PCI Data Security Standard Version 1.2.