• Core skills and competencies including Leadership, Customer Relations, Performance Management, Process Management, Data Analysis, Problem Solving, Effective Communication, Business Acumen, and Technical Aptitude.
• Ability to define and execute high level technical strategies
• Strong process and workflow analysis skills to determine where and how to introduce optimizations or reduce the amount of manual work.
• Strong ability to prioritize and multi-task in a fast-paced environment.
- - BS in computer science or engineering degree or a related field or equivalent work experience required.
• 7 years of experience in Technical Support with more than five of those years in leadership role within a fast paced, enterprise level, mission critical software support/SaaS environment.
• Experience in a data driven metrics environment and a commitment to process improvement and operational excellence.
• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding and demanding multi-national customer base.
Contact Person-Nupur Banerjee